A Support Professional is responsible for providing quality support for Microsoft Windows Server with a high degree of customer satisfaction; provide responsive and reliable technical solutions and information to Microsoft customers.
QUALIFICATION CRITERIALocation :Bengaluru/Bangalore
Experience: 0 to 5 yrs
Education: (UG – Any Graduate – Any Specialization, Graduation Not Required) AND (PG – Any Postgraduate – Any Specialization, Post Graduation Not Required) AND ( Doctorate – Doctorate Not Required, Any Doctorate – Any Specialization)
JOB DESCRIPTION / DESIRED CANDIDATE PROFILERepresent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service in regard to finding solutions for technically complex problems identified in Microsoft products.
Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver “in depth” technical training to other engineers.
Write complex technical articles and sample programs for knowledge base.
Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
Candidates Profile:Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
MCSE – Windows 2000
Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)
3+ years of experience in administering Microsoft® Windows 2000 Server and Windows 2003 Servers.
Good English Communication Skills – Spoken and Written (including technical writing)
Strong Trouble Shooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas & Technical Specifications:
Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
Trouble shooting and problem solving skills.
COMPANY PROFILEMicrosoft. Come as you are. Do what you love. We’re a global company, located in over 100 countries,but we often act like a Startup. We do software — but we also do hardware, services, research, and community outreach.
We work hard, but we value work/life balance, and each of us defines what that means to us. So why not explore what we do, where we do it, and what life is really like at Microsoft? You just might be surprised.
