We are pleased to inform you that with regard to an opening for the position of ” Trainee ”
QUALIFICATION CRITERIALocation : Noida
Experience : 0 Years
Education : UG – B.Sc – Any Specialization, Computers, Electronics, Maths, Statistics, B.Tech/B.E. – Any Specialization, Computers, Electrical, Electronics/Telecommunication
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
DOCTORATE – Any Doctorate – Any Specialization, Doctorate Not Required
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE1) BTech (ECE/CS/IT/E&I/EEE) /BCA/ B.Sc (CS / IT / Mathematics / Statistics) as basic qualification
2) Good communication skills
3) Understanding of the Infrastructure Services Business (Knowledge of basic Networking and other technologies)
4) Manage Customer escalations and providing technical resolutions
5) Independent troubleshooting within SLA
6) Adherence to standard operating procedures / work instructions
7) Ensure quality of ticket closure and queue assignment
8) Maintain track specific records and Vendor management
9) Identify avenue for value adds and present value add summary
10) Participate in Talent Management meetings – sharing and acquiring knowledge
11) Update the knowledge base – Technically upgrade across versions of environment when required
12) Participation in Monthly steering committee meetings (as required)
13) Participate in monthly QA audits
14) Monitoring and Management of various IT Infrastructure components
15) First level of Troubleshooting based on Standard Operating Procedures
16) Other tasks to complete SOPs based tasks
17) Additionally: for DC Ops/ICC Fresher:- knowledge of DB/NW concept and good knowledge of OS.
18) For Helpdesk:-knowledge of Windows, MS Office, Internet Browsers, Adobe Acrobat etc.
19) Responsible in providing voice support to the clients and online technical resolution
20) Basic technical knowledge of PCs
21) Knowledge of MS Outlook troubleshooting, Internet and Networking
22) Technical knowledge of operating systems like Windows XP
Desired Candidate Skill set:1: Good Communication Skills
2: Immediate joinees
3: Willing to Work in Night Shifts
4: Technical / Networking/Infrastructure
5: No standing arrears
COMPANY PROFILEHCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India – HCL Technologies and HCL Infosystems. Founded in 1976, HCL is one of India’s original IT garage start-ups.
A pioneer of modern computing, HCL is a global transformational enterprise today. Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals.
The HCL team consists of over 71,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India. HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms.
Date: 21st March 2013
Time: 10 AM 4PM
Walk in Venue :Dehradun Institute of Technology (DIT),
Mussourie-Diversion Road,
Makkawala, Dehradun,
Uttarakhand-248009,
India.
